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Virtual Community Summit

Learn advanced skills from the world’s top experts to manage successful communities. 20th – 21st February 2014.

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  • Richard Millington, Founder, FeverBee

    Richard Millington is the Founder of FeverBee, a community consultancy, dedicated to changing the way organizations develop communities.

    FeverBee helped over 100 organizations develop communities through consultancy, training courses, live events, webinars, and many more resources.

    Richard’s blog,, is the world’s most popular site dedicated solely to applying proven science to build successful communities and is widely cited as best practice for building communities.

    Richard is also the author of the book Buzzing Communities: How to build bigger, better, and more active communities.

Featured Speakers

  • Kevin Hillstrom, President, Mine That Data

    Kevin Hillstrom is a revered analytics expert with a unique take on the power and limitations of online communities.

    Kevin has 25 years of hands-on analytics experience and a proven track record as an Executive at a $10bn a year retailer. Known for optimizing catalog marketing budget, email personalization via segmentation, persona development, and most important, five year sales forecasts that accurately project where your business is headed, given your strategic choices.

    Kevin’s blog is one of the most widely read in the marketing industry. Kevin has been interviewed by the New York Times, the Boston Globe, and Forbes.

  • Dr. Michael Wu, Chief Scientist, Lithium Technologies

    Dr. Michael Wu is the Chief Scientist at Lithium Technologies, where he currently applies data-driven methodologies to investigate the complex dynamics of the social web. Michael works with big data and has developed many predictive and prescriptive social analytics with actionable insights. His R&D won him the recognition as a 2010 Influential Leader by CRM Magazine. In addition to purely empirical methods, Michael also leverages social principles that govern human behavior to decipher the intricate human components of social interactions.

    Michael believes in knowledge dissemination, and speaks internationally at universities, conferences, and enterprises. His insights are made accessible through “The Science of Social,” and “The Science of Social 2”—two easy-reading e-books for business audience. Prior to industry, Michael received his triple major undergraduate degree in Applied Math, Physics, and Molecular & Cell Biology; and his Ph.D. from UC Berkeley’s Biophysics program, where he studied visual processing within the human brain.

  • Dr. Brian Butler, Associate Professor, University of Maryland

    Dr. Brian S. Butler is an Associate Professor in the College of Information Studies and Associate Professor of Information Systems in the Robert H. Smith School of Business at the University of Maryland.  Over the past 15 years, he has studied online communities with a particular focus on understanding the complex interplay between technology design choices, individual differences, and dynamic social processes in online settings.

    His studies of virtual organizations, online communities, and social networking have been supported by the U.S. National Science Foundation, the National Institutes of Health, the U.S. Department of Agriculture, and Microsoft Research. Dr. Butler’s has authored or co-authored 95 papers, many of which examine the challenges online community developers face when working in different domains. Current projects include studies of policy formation and application in Wikipedia; technology use in local food community systems; and managing conflicting motivations and goals in content curation communities.

  • Nathalie Nahai, , Web Psychologist

    Nathalie Nahai is a Web Psychologist and best-selling author of ‘Webs of Influence: The Psychology of Online Persuasion’ (Pearson).

    With a background in psychology, web design and digital strategy, Nathalie coined the term ‘web psychology’ in 2011, defining it as ‘the empirical study of how our online environments influence our attitudes and behaviours’.

    Nathalie helps businesses apply scientific rigour to their design and decision-making processes, to achieve better engagement online.

    She lectures internationally on the subject of web psychology (audiences include eBay, Harvard Business Review and Google), and has worked with Fortune 500 companies, design agencies and SME’s. Nathalie is also a resident blogger at Psychology Today, and contributes to national publications and radio on the subject of online behaviour and research.

    You can tweet to her @TheWebPsych, and check out her website

  • Paul Resnick, Professor, University of Michigan School of Information

    Resnick was a pioneer in the field of recommender systems (sometimes called collaborative filtering). Recommender systems guide people to interesting materials based on recommendations from other people.  The GroupLens system he helped develop was awarded the 2010 ACM Software Systems Award. His articles have appeared in Scientific American, Wired, Communications of the ACM, The American Economic Review, Management Science, and many other venues.
    His 2012 MIT Press book (co-authored with Robert Kraut), “Building Successful Online Communities: Evidence-based Social Design” (, translates general theories from the social sciences into guidance for online community designers and managers. It offers dozens of design claims about the likely impacts of various technical and social design choices on newcomer recruitment and retention, on member commitment, on contributions of core members, and on the prevalence and impact of problematic behavior.
  • David Chavis, Ph.D., Principal Associate/CEO, Community Science

    Since authoring the most prestigious paper ever published on community psychologist, David Chavis has helped develop dozens of real-world communities.

    His expertise in this field is unparalleled. He is the founder of CommunityScience, an organization which applies proven, real-world, science to the development of communities. He is the author of dozens of articles which have changed how we think about communities. He’s one of the few with both the academic knowledge and practical experience in the sector.

    If we really want to get better at building communities, this is the person we need to hear from.

  • Jack Wallington, Director of Community, The Student Room Group

    Jack Wallington is the Director of Community and Engagement at The Student Room Group.

    The Student Room Group is the owner of three of the UK’s largest youth sites. The Student Room is the largest student community and the No.1 education website (comScore). It is the place that 15 – 24 year olds meet to get support, socialise, discuss and pro-actively research their academic choices, career decisions and every other aspect of life. Combined with our other two websites,

    Marked by Teachers and Get Revising, we reach over 8 million unique users per month, growing by over 600% in the last four years with well over 2.5 million registered members and up to 35,000 new posts per day.

    Included in the Media Week 30 Under 30, the video game industry’s MCV 30 Under 30. Sites worked on have won 2 x Dotmusic (now Yahoo! Music) Silver Awards, 4 x Lovie awards for Best Community Site and Best Youth Site.

  • Nancy Kinder, Community Consultant, FeverBee

    Nancy has spent the last fifteen years working on global projects covering behaviour change, network building and encouraging collaboration.

    From working with the UK’s first Internet bank, Egg, to the nearly 200 year old confectionery company, Cadbury, Nancy has excelled in developing knowledge management communities. Nancy has developed over 60 internal communities and now leverages this to help other companies, as community consultant at FeverBee.

    Current community projects include overcoming barriers of complex global matrix organisations, competing members and leadership engagement.

    But with Nancy’s passion for communities and FeverBee’s best practice approach to building communities her communities have reduced duplication, accelerated product development process, ignited new innovations and captured and reused critical knowledge.